Customer Service

Welcome to the Nakheel Customer Services

Our team is dedicated to delivering the highest quality service and customer satisfaction. The Customer Service team is responsible for providing sales administration services, such as issues with contracts, transfer of properties and other processes, as well as handling customer complaints and responding to customer enquiries, online and through our specialised call centre.

To apply for services, owners must clear any outstanding payments and request financial clearance. Once clearance is received, owners should complete the relevant Service Request Form. In addition to the completed services request form, the following documents are required:

  • Completed Customer Information Sheet
  • Copy of Sales and Purchase Agreement (SPA)
  • Passport/Emirates ID (original and copy)
  • Company information documents (in the case that the property is owned by a company)

To request financial clearance and receive the relevant Service Request Forms, customers can call, email or visit the Customer Services Call Centre Customer Service Building 3, Nakheel Sales Centre, Sunday to Thursday, 8:00 am to 2:00 pm.

Customer Services Contact Number: +971 4 390 3333.

 

Service Request Forms

Application Type Purpose Download Form
Resale No Objection Certificate (Title Deed) For transfer of properties that have Title Deeds issued by Dubai Land Department. Form 1 or 2, as applicable & 5 plus 6, if applicable
Resale No Objection Certificate (Pre-registration) For resale of properties which are on payment plan or have not yet been handed over. Form 3 & 4
Resale No Objection Certificate (3rd Party) For resale of properties that are managed by parties other than Nakheel. Form 1
Updating Customer Information (New Customer after resale) Customers are required to notify Nakheel once the property is transferred at Dubai Land Department. Form 4
Existing Customer Contact Details Update Customers are required to update any changes to their contact details. Form 4
Registration of Financing arrangements

To update Nakheel after obtaining finance on the property.

Form 5
Discharge of Financing arrangements To update Nakheel once the property is cleared from mortgage Form 6

Property Registration at Dubai Land Department (Pre-registration or Title Deed)

  Format 1, Forms 7, 8 and 9
Plot Off-plan Marketing And Sales NOC To register a project at RERA & open escrow account N/A
Trakhees Affection Plan   Format 10
Transfer of funds from Property account towards Service Charges   N/A

 

The following information is for guidance purposes only.

Every application will be addressed in line with Nakheel’s internal policies.

Provision of the documents referred to under each application type and payment of applicable charges does not mean that an application will be approved.

The information provided is intended to set out the documents required to initiate the relevant application.

We may require documents in addition to those listed, depending on the individual circumstances of each application.

Processes, documents required and applicable charges are subject to change without prior notice.

 

Application Type - Resale No Objection Certificate (Title Deed)

For transfer of properties that have Title Deeds issued by Dubai Land Department.

Requirements:

  1. Forms - duly completed and signed by the owner/ power of attorney holder
  2. All parties involved in the deal (seller, buyer, power of attorney holder and the bank, if any) must be present with their original passports or Emirates ID and copies thereof
  3. Original Title Deed (and site plan issued by Dubai Land Department in case the property is a plot, villa or townhouse) and copies thereof
  4. Copy of offer letter stamped by the bank, if the buyer is being financed by a bank
  5. Original mortgage discharge letter, if the seller is financed by a bank
  6. Dubai Electricity and Water Authority statement (for first-time resale ONLY)
  7. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the deal

General Information:

  1. Villa, townhouse & appartment inspections are carried out to ensure that the customer is not in breach of Nakheel's master community declaration.
  2. Buyer is required to update Nakheel once the transfer is completed at Dubai Land Department. If the property is mortgaged, finance registration must also be done.
  3. Documents issued outside the UAE must be legalized, notarized and attested by all relevant authorities.

 

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

 

2. Local Company:

  • Valid commercial licence
  • Valid commercial register
  • Memorandum of Association & Articles of Association

 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association 

 

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

 

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable
  • Original and copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable
  • If a company is owned by another company, documents of that company are also required until  the individual level of shareholding is reached

Charges:

  • AED 1,000 in cash
  • Provisional service charges (6 months in advance) before No Objection Certificate can be issued
  • AED 1,000 in cash in case the property is being discharged of mortgage
  • AED 500 in cash for finance registration, if the buyer is being financed by a bank

Turnaround time:

  • We will aim to issue No Objection Certificate for re-sale within 7 working days
  • We will aim to issue No Objection Certificate for plots re-sale within 10 working days

Download form:

Form 1 or 2, as applicable & 5 plus 6, if applicable

 

Application Type - Resale No Objection Certificate (Pre-registration)

For resale of properties which are on payment plan or have not yet been handed over.

Requirements:

  1. Forms - duly completed and signed by the owner/ power of attorney holder
  2. All the parties involved in the deal (seller, buyer, power of attorney holder and the bank, if any) must be present with their original passports or Emirates ID and copies thereof
  3. Copy of Sales and Purchase Agreement (including Particulars abd signature pages)
  4. Original and copy of pre-registration
  5. Copy of offer letter stamped by the bank, if the buyer is being financed by a bank
  6. Original mortgage discharge letter, if the seller is financed by a bank
  7. Dubai Electricity and Water Authority statement (for first-time resale of handed over properties ONLY)
  8. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the deal

General Information:

  1. Villa, townhouse & apartment inspections are carried out to ensure that the customer is not in breach of Nakheel’s master community declaration.
  2. Buyer is required to update Nakheel once the transfer is completed at Dubai Land Department.
  3. Documents issued outside the UAE must be legalized, notarized and attested by all relevant authorities.

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

2. Local Company:

  • Valid commercial licence
  • Valid commercial register
  • Memorandum of Association & Articles of Association 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Incorporation Certificate
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association 

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable
  • Original and copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable
  • If a company is owned by another company, documents of that company are also required until  the individual level of shareholding is reached

Charges:

  • AED 5,000 in cash for villas, Townhouses or Apartments
  • AED 10,000 in cash for plots
  • AED 500 in cash for finance registration, if the buyer is being financed by a bank

Turnaround time:

We will aim to issue a No Objection Certificate for plots re-sale within 10 working days.

Download form:

Form 3 & 4

 

 

Application Type - Resale No Objection Certificate (3rd Party)

For resale of properties that are managed by parties other than Nakheel.

Requirements:

  1. Form - duly completed and signed by the owner/ power of attorney holder.
  2. All parties involved in the deal (seller, buyer, power of attorney holder and the bank, if any) must be present with their original passports or Emirates ID and copies thereof.
  3. Original Title Deed (and site plan issued by Dubai Land Department in case the property is a plot, villa or townhouse) and copies thereof.
  4. Original and copy of the 3rd party No Objection Certificate issued by the developer.
  5. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the deal.

General Information:

Documents issued outside the UAE must be legalized, notarized and attested by all the relevant authorities.

Additional requirements for companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

2. Local Company:

  • Valid commercial licence
  • Valid commercial register
  • Memorandum of Association & Articles of Association 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association 

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable
  • Original and copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable
  • If a company is owned by another company, documents of that company are also required until  the individual level of shareholding is reached.

Charges:

  • AED 1,000 in Cash

Turnaround time:

We will aim to issue the No Objection Certificate for re-sale within 2 working days.

Download form:

Form 1

 

 

Application Type - Updating Customer Information (New Customer after resale)

Customers are required to notify Nakheel once the property is transferred at Dubai Land Department.

Requirements:

  1. Form - duly completed and signed by the owner/ power of attorney holder.
  2. Finance registration form, if the property is financed by a bank.
  3. For off-plan resale, original and copy of pre-registration document. Copy must be stamped by the financing institution if the property is mortgaged.
  4. For Title Deed transfer, original and copy of the Title deed. Copy must be stamped by the financing institution if the property is mortgaged.
  5. Site plan, if the property is a villa, townhouse or plot. This is only applicable for properties with title deeds.
  6. Original offer letter addressed to Nakheel, if the property is financed by a bank.
  7. Passport copy of the owner and power of attorney, if applicable.
  8. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the application.

General Information:

1. Documents issued outside the UAE must be legalized, notarized & attested by all the relevant authorities.

Additional requirements for companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

2. Local Company:

  • Valid Commercial License
  • Valid Commercial Register
  • Memorandum of Association and Articles of Association 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable
  • Original and copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable
  • If a company is owned by another company, documents of that company are also required until the individual level of shareholding is reached

Charges:

AED 500 in Cash, only if the property is financed by a bank.

Turnaround time:

We will aim to complete applications of this type within 2 working days.

Download form:

Form 4

 

 

Application Type - Existing Customer Contact Details Update

Customers are required to update any changes to their contact details.

Requirements:

  1. Form - duly completed and signed by the owner/ power of attorney holder.
  2. Copy of Sales & Purchase Agreement (including Particulars & signature pages), pre-registration document OR Title Deed.
  3. Site plan, if the property is a villa, townhouse or plot. This is only applicable for properties with title deeds.
  4. Passport copy of the owner and power of attorney, if applicable.
  5. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the application.

General Information:

Documents issued outside the UAE must be legalized, notarized and attested by all the relevant authorities.

Additional requirements for companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

2. Local Company:

  • Valid commercial licence
  • Valid commercial register
  • Memorandum of Association & Articles of Association 

3. Free Zone Companies (within UAE)

  • Valid commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association 

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable.
  • Original and copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable.
  • If a company is owned by another company, documents of that company are also required until the individual level of shareholding is reached

Charges:

  • Service charges, if any, must be settled prior to application

Turnaround time:

  • We will aim to complete applications of this type within 2 working days

Download form:

Form 4

 

 

Application Type - Registration of Financing arrangements

To update Nakheel after obtaining finance on the property.

Requirements:

  1. Form - duly completed and signed by the owner/ power of attorney holder.
  2. Copy of Sales and Purchase Agreement (including Particulars & signature pages), pre-registration document OR Title Deed.
  3. Site plan, if the property is a villa, townhouse or plot. This is only applicable for properties with title deeds.
  4. Original and copy of bank's offer letter addressed to Nakheel.
  5. Passport copy of the owner and power of attorney, if applicable.
  6. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the application.

General Information:

1. Documents issued outside the UAE must be legalized, notarized and attested by all the relevant authorities.

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

2. Local Company:

  • Valid Commercial License
  • Valid Commercial Register
  • Memorandum of Association and Articles of Association 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable
  • Original & copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable
  • If a company is owned by another company, documents of that company are also required until the individual level of shareholding is reached

Charges:

  • AED 500 in cash.

Turnaround time:

  • We will aim to complete applications of this type within 2 working days.

Download form:

Form 5

 

 

Application Type - Discharge of Financing arrangements

To update Nakheel once the property is cleared from mortgage

Requirements:

  1. Form - duly completed and signed by the owner/ power of attorney holder.
  2. Copy of Sales and Purchase Agreement (including Particulars & signature pages), pre-registration document OR Title Deed.
  3. Site plan, if the property is a villa, townhouse or plot. This is only applicable for properties with title deeds.
  4. Original and copy of bank discharge letter addressed to Nakheel.
  5. Passport copy of the owner and power of attorney, if applicable.
  6. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the application.

General Information:

Documents issued outside the UAE must be legalized, notarized and attested by all the relevant authorities.

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

2. Local Company:

  • Valid commercial licence
  • Valid commercial register
  • Memorandum of Association & Articles of Association 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association 

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable
  • Original and copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable
  • If a company is owned by another company, documents of that company are also required until the individual level of shareholding is reached

Charges:

  • AED 1,000 in Cash

Turnaround time:

  • We will aim to complete applications of this type within 2 working days.

Download form:

Form 6

 

 

Application Type - Property Registration at Dubai Land Department (Pre-registration or Title Deed)

Before you apply:

Please submit forms for registration clearance. Once cleared, you shall receive an email to attend & submit the required documents and payments. Clearances are normally valid for 30 days from the date of that email.

Requirements:

  1. Forms - duly completed and signed by the owner/ power of attorney holder
  2. Original pre-registration document, if the application is for conversion to Title Deed
  3. Copy of Sales and Purchase Agreement (including Particulars, Registration Clause & Signature pages),
  4. Additional plot agreement copy, if applicable.
  5. Original Title Deed in case of registration of additional plot.
  6. Request for Amalgamation addressed to DLD, if applicable.
  7. For UAE nationals and residents, copies of valid passport and Emirates ID
  8. For UAE nationals holding only passports, copy of valid passport along with the page that has the Unified ID.
  9. For GCC nationals, copies of valid passport and Emirates ID/ National ID.
  10. For visitors who receive visa on arrival, copies of valid passport with entry stamp and Unified ID.
  11. For other visitors, copies of valid passport with entry stamp and visit/ tourist visa copy.
  12. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the application
  13. Letter to Dubai Land Department from the bank (if mortgaged)

General Information:

  1. All documents issued outside the UAE must be legalized, notarized & attested by all the relevant authorities and translated in to Arabic by a certified translation office.
  2. Public companies must provide certificate or proof of the type of company.
  3. Except passport copies, all documents that are issued by the free zone must be legally certified from that free zone authority and translated in to Arabic by a certified translation office.

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

  • Valid commercial license

2. Local Company:

  • Valid Commercial License
  • Valid Commercial Register
  • Memorandum of Association and Articles of Association 

3. Free Zone Companies (within UAE)

  • Valid commercial licence OR Incorporation Certificate
  • Certificate of incumbency or letter from the free zone authority certifying the current shareholders & directors. The validity of this certificate is 3 months ONLY.
  • Certificate of Good Standing (if the company is over a year old)
  • Original No Objection Certificate to own property issued by the free zone. The validity of this NOC is one month ONLY.
  • Memorandum of Association (MoA) and Articles of Association (AoA)
  • In case the company’s activities do not include purchasing or owning real estate, fixed assets or immovable properties, a shareholder’s or board resolution (if the board of directors are authorised to pass such a resolution as per the MoA/ AoA) must be provided that includes authorisation for the company to purchase properties in the UAE.

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency. The validity of this certificate is 4 months only.
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as power of attorney holder, if applicable
  • Original and copies of the shareholders’ resolution/ board resolution/ power of attorney, as applicable
  • If a company is owned by another company, documents of that company are also required until we reach the individual level of shareholding

Charges are subject to change. Please confirm prior to preparing any manager's cheques in the name of Dubai Land Department. Cheques must not be older than a month.

  • For properties purchased before 6 October 2013, 4% of the property value*
  • For properties purchased after 6 October 2013, 2% of the property value*
  • For Badrah properties, percentage to be paid by the customer will depend on the provisions of the Sales and Purchase Agreement.
  • For conversion from pre-registration to Title Deed:
    • AED 540 for apartments
    • AED 390 for villas, townhouses and plots
  • For mortgaged properties, 0.25% of the mortgage value to be added to the manager's cheque payable to Dubai Land Department. Add AED 20 for Islamic mortgage and AED 270 for conventional mortgage.
  • For commercial plots that are still not constructed, AED 10,000 must be paid to Nakheel as administration fee, only if the Sales and Purchase Agreement allows. If construction is completed, Building Completion Certificate must be provided.
  • In case of additional plot, AED 430 plus 4% of the additional plot value must be paid as well as an AED 910 by manager's cheque, payable to Dubai Land Department for amalgamation of Title Deeds. These payments must be made in separate cheques.
  • For sub-division into two plots, original Title Deed must be submitted and a manager’s cheque for AED 1,270 payable to Dubai Land Department.
  • AED 502 payable in cash for Emirates Real Estate Solutions (except for applications for pre-registration of apartments).
  • Service charges, if any, must be settled prior to application.

* Add AED 40 for pre-registration applications

* Add AED 580 for Title Deed for apartments

* Add AED 430 for Title Deed for villas, townhouses and plots

* Add AED 20 towards domestic courier charges for Title Deeds only

* For international courier of Title Deeds, kindly contact Customer Service or call center for charges.

Turnaround time:

  • We will aim to complete clearance applications within 2-3 weeks.
  • We will aim to complete applications for Dubai Land Department registrations within 4-6 weeks.
  • Dubai Land Department will directly courier the Title Deeds to the customers on the addresses provided on the form.

Download form:

Format 1, Forms 78 and 9

 

Application Type – Plot Off-plan Marketing And Sales NOC  

To register a project at RERA & open escrow account

 

Requirements:

  1. Request Letter duly signed by the owner/ power of attorney holder. If company, the request letter must be on the company’s letterhead, duly signed & stamped.
  2. Hard copy of Marketing Brochure
  3. Copy of Pre-Registration document OR Title Deed
  4. Passport copy of the owner and power of attorney, if applicable
  5. A copy of valid Preliminary Design Approval issued by Nakheel Planning Department
  6. Power of attorney, if any, must not be older than 3 years and must include sufficient authority to complete the application

General Information:

  1. Documents issued outside the UAE must be legalized, notarized & attested by all the relevant authorities.

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

 

2. Local Company:

  • Valid commercial licence
  • Valid commercial register
  • Memorandum of Association & Articles of Association

 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association 

 

4. Offshore & Foreign Companies

  • Certification of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as Power of Attorney holder, if applicable.
  • Original and copies of the shareholders’ resolution/ board resolution/ Power of Attorney, as applicable.
  • If a company is owned by another company, documents of that company are also required until we reach the individual level of shareholding.

Charges:

  • Service charges must be settled, if any

Turnaround time:

  • We will aim to complete applications of this type within 10 working days

Download form:

N/A

 

 

Application Type – Trakhees Affection Plan.

Requirements:

  1. Form - duly completed and signed.
  2. Last issued Affection/Plot Location Certificate/Site Plan (if applicable).
  3. Copy of Sales and Purchase Agreement (including particulars and signature pages), Variation Agreement, Pre-registration document or Title Deed.
  4. Power of Attorney/ Authorisation Letter and Emirates ID (if the form is signed by a representative).

General Information:

  1. Documents issued outside the UAE must be legalised, notarised and attested by all the relevant authorities.

 

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

 

2. Local Company:

  • Valid commercial licence
  • Valid commercial register

 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association 

 

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as Power of Attorney holder, if applicable.
  • If a company is owned by another company, documents of that company are also required until we reach the individual level of shareholding.

Charges:

  • AED 750 in cash
  • Service charges, if any, must be settled prior to application

Turnaround time:

  • We will aim to complete applications of this type within 15-20 working days.

Download form:

Form 10

 

 

Application Type – Transfer of funds from Property account towards Service Charges

Requirements:

  1. Request Letter duly signed by the owner/ Power of Attorney holder. In case of a company, the letter must be on the letterhead of the company and duly signed and stamped.
  2. Passport copy of the owner and Power of Attorney, if applicable.
  3. Power of Attorney, if any, must not be older than 3 years and must include sufficient authority to complete the application.

General Information:

  1. Documents issued outside the UAE must be legalised, notarised and attested by all the relevant authorities.

Additional requirements for Companies:

1. Sole Establishment/ Proprietorship OR Free Zone Establishment

Valid commercial license

 

2. Local Company:

  • Valid commercial licence
  • Valid commercial register
  • Memorandum of Association & Articles of Association

 

3. Free Zone Companies (within UAE)

  • Valid Commercial License or Certificate of Incorporation
  • Certificate of Incumbency or letter from the free zone authority certifying the current shareholders and directors
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

 

4. Offshore & Foreign Companies

  • Certificate of Incorporation
  • Certificate of Incumbency
  • Certificate of Good Standing (if the company is over a year old)
  • Memorandum of Association and Articles of Association

 

Documents applicable to all types of companies:

  • Passport copies of the shareholders, directors and managers as well as Power of Attorney holder, if applicable.
  • Original and copies of the shareholders’ resolution/ board resolution/ Power of Attorney, as applicable.
  • If a company is owned by another company, documents of that company are also required until the individual level of shareholding is reached.
 
Charges:
NIL
 
Turnaround time:
We will aim to complete applications of this type within 15 working days
 
Download form:
N/A