FAQs

FREQUENTLY ASKED QUESTIONS

    • Nakheel Customer Care responds to customer enquiries including sales enquiries via web chat,
      phone calls on 04 390 3333 or emails sent to info@nakheel.com
    • Nakheel Customer Service provides sales administration services (i.e. issues with contracts, transfer of properties and other back office processes).
    • Key services include, but are not limited to:
      • Resale NOC (No Objection Certificate) for both 'constructed' and 'under construction' properties/lands
      • Updating customer information
      • Registration / discharge of financing arrangements
      • Title Deed registration for 'constructed' properties and 'fully paid' plots only
      • Pre- registration for 'under construction' properties and 'constructed under payment plan" properties
      • Affection Plan for 'under construction' properties
      • Visa services (application and cancellation)

      These services can be applied by visiting Nakheel Customer Service at Nakheel Sales Centre, Building 3, Sunday - Thursday, 7.30am - 4.00pm and Saturday, 9.00am – 3.00pm

    • Home Owners Association Management

      In accordance with the legal requirements relating to management of Jointly Owned Properties in Dubai, Nakheel Strata helps establish Boards of the Owners Association, manages the Owners Association through regular board meetings and Annual General Assemblies and also facilitates regular reporting to the Board.

    • Financial Management

      Nakheel Strata prepares annual operating budgets, issues service charge invoices, collects service charges and optimises the utilisation of funds to efficiently operate the building. Our expertise in Reserve Fund Management ensures adequate allowance for future capital replacement expenditure. We also provide complete accounting services and adequate insurance for the property.

    • Technical Management

      Our dedicated Facilities Management Department executes technical service contracts to help reduce operating costs and improve efficiency of technical services within the development.

    • Community Management

      Nakheel Strata promotes active engagement with owners and residents within each development to help build a sense of community.